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| IT Balanced Scorecard Investments in IT are growing extensively, and business managers often worry that the benefits of IT investments might not be as high as expected. Getting business value from IT and measuring that value are, therefore, very important. Both tangible and intangible costs and benefits should be taken into account. For this, the measurement of benefits should not be restricted to traditional financial measures but should be supplemented with a mission, objectives and measures regarding customer satisfaction, internal processes, and the ability to innovate and prepare for the future. Astral can provide a helping hand in ..
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